Date: 09/15/2020,

@ 14:30 (02:30 PM) EST

Services Affected:

Backup01 and VPN VPN-NYC 01

Current Status: Resolved

Resolved – The issue has been resolved. 

In ProgressAfter looking at the problem we have found out that we have a bad switch. We are configuring and replacing the switch now. Everything should be back up within 30 minutes

Investigating –  The NYC Network 01 data center is down. We do not know when it will be back up, but we are working with the data center and doing everything we can to resolve this as soon as possible. Sorry for the inconvenience, and thank you for your understanding. We will update this as soon as we know more.